Refund Policy
Clear rules for cancellations, refunds and page credits, so you know what to expect before you choose a plan.
01Try before you pay
Every workspace starts with 500 free pages so you can test the readers on your own documents. Nothing is charged during the trial.
02Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the paid month. Monthly fees already charged are not refunded, except in the first 14 days of your first paid month, when you can request a full refund if fewer than 20% of the included pages have been used.
03Annual plans
Annual plans can be cancelled within 30 days of purchase for a refund of the unused portion, calculated on pages remaining. After 30 days, annual plans run to the end of the term and are not refunded.
04Extra pages
Extra pages are billed for pages that were read. They are not refundable, but pages that failed to process are never counted.
05Page credits for processing problems
If a batch is processed incorrectly because of a fault on our side, for example a reader outage or a wrong document type assignment, tell us within 30 days and we will credit those pages to your next invoice.
06How to request
Send your workspace name, invoice number and the reason through the Connect with sales page. Approved refunds are returned to the original payment method within 10 business days.